Insufficient Donor Signal
Relocate Network Unit (NU) where a stronger signal exists, or use an external antenna for the NU. If using a small cell, verify the small cell can process calls and check the connections to the NU. Power cycle the NU.
Coverage Unit Hardware Error
Troubleshoot any Network Unit (NU) error first, and check for software updates. Make sure Coverage Unit (CU) cables do not exceed 100m (or 100m + QRE + 100m). Note that standard Ethernet Extenders or active LAN switches and routers will not work with CU cabling. Power cycle the CU by detaching and reattaching the LAN cable. Test CU by plugging it into back of NU with short test cable.
Coverage Unit is Overheating
Make sure the Coverage Unit (CU) air vents are not blocked, or move the CU to a cooler location.
Network Unit is Overheating
The Network Unit (NU) should be upright and the air vents not blocked. Move NU to a cooler area.
Product Registration is required for your system to operate. Please follow the registration instructions using the WAVE portal.
Network Unit Hardware Error
Power cycle the Network Unit (NU) and check for software updates. If problem persists, return NU for service.
Disabled by the Operator
Your system has been disabled by the mobile network operator. Contact your vendor for further assistance.
Donor Signal Too Strong
Move Network Unit (NU), or re-aim NU external antenna using the WAVE Portal. Strong signal source may be from another Operator’s device (cell tower, local small cell, or booster).
Location Lock – Registration Required
Your system has been moved from its original address. Please move the system back to its original location or register your new address with your wireless provider. e.
One of your Coverage Units (CU) is too close to your Network Unit (NU). Try moving the units farther apart (or move units so more signal blocking structures isolate them from each other).
Power cycle the unit and check for software updates. If problem persists, return the unit for service.
Small Cell Not Detected
Network Unit (NU) Mode is set to small cell. Verify that small cell is connected and operational, or set NU Mode to Internal or External Antenna if no Small Cell used.
Small Cell Detected
Small Cell Detected but Network Unit (NU) is not set to Small Cell. Use the WAVE Portal to set NU Mode to Small Cell.
Antenna Configuration Error
Too Many Coverage Units (CU) connected. More than one CU in use for Off-Air configuration. Use the WAVE Portal to set the Mode to External Antenna, and the NU should be connected to an antenna.
Antenna Positioning Required
Antenna positioning incomplete. Use the WAVE Portal or WAVE PRO app to aim the NU donor antenna.
Ethernet Link Error in Port 1-4
The Ethernet link between NU and CU is behaving unreliably or reporting an error. Ensure the Ethernet cable is not damaged and its connectors are securely plugged in on both ends.