Error 1: Not Receiving Signal from the cellular network
The cellular signal is too weak to boost. Check the connection between your donor antenna and Cel-Fi SOLO. Confirm that your antenna is properly connected and working. You may need to try another donor antenna.
Using your cellular device, try to find a location with at least one consistent bar of 3G or 4G. More bars is always better! Once you have found a usable signal, place your donor antenna in this location.
Error 4: Cel-Fi SOLO is overheating
Your Cel-Fi SOLO is overheating. Please ensure that your Cel-Fi SOLO is clear of any blockage. If you have your Cel-Fi SOLO in the exceptionally warm area you may need to relocate the device to ensure that this unit does not continue to overheat.
Once your Cel-Fi SOLO has cooled down it will operate as normal. Normal operating temperature of the Cel-Fi SOLO is 0-20 Celsius.
Error 5: Registration Required
Before use, you must register this device and have your provider's consent. You must operate this device with approved cables as specified by the manufacturer. Systems can be registered with the Cel-Fi WAVE application.
Error 6: Cel-Fi SOLO hardware error
Your Cel-Fi SOLO is experiencing a hardware failure. Reset your system. To do this simply unplug your Cel-Fi SOLO from the power source for a few seconds and plug it back in. If the problem persists after a restart please contact your point-of-sale for further assistance.
If you recently updated the software of your device, try again. If the error persists please contact your point of sale for further assistance.
Error 7: Unit disabled by network
Your system has been disabled by the mobile network operator. Contact your point-of-sale for further assistance.
Error 8: Input signal too strong
Your donor antenna is too close to a cellular tower. This may result in a reduced output power (smaller coverage bubble) to limit network interference. To resolve this, move your donor antenna to another physical location.
Error 9: Location lock - Registration Required
Your system has been moved from its original address. Please move the system back to its original location or register your new address with your wireless provider. Systems can be registered with the Cel-Fi WAVE application.
Error 12: Self-Test Failed
During a system check a part of your unit’s configuration has reported less than optimal performance. The system could be displaying a non-critical error message. If you have a boost in cellular service at your service antenna you can ignore this message.
If you do not have boosted signal, check to confirm that both your service antenna and donor antenna are properly connected and functional. If the antennas checkout, the boost number on the unit is high and you still don’t have a boosted signal try restarting the unit.
If you recently updated the software of your device, try the update again. If the error persists please contact your point-of-sale for further assistance.
Too Close: Your server antenna is too close to your donor antenna
Your server antenna is Too Close to your donor antenna. Try moving the antennas further apart, starting with the server antenna.
Still seeing this error? Please contact your point-of-sale for further assistance.
