No Power – The unit is not lighting up
When your system does not power up, one of the following things could be happening. You could have a power adapter failure, a hardware failure, or the system could need a simple restart. Make sure that you power source is a functional outlet. Test something else, that you know works in the same outlet, or try moving the Cel-Fi SOLO to another outlet that you have confirmed has working power. Still Not Working? It is possible that you have a bad power supply, or malfunction of your Cel-Fi SOLO hardware. This is not something that should continue, but if it occurs frequently please reach out to your point-of-sale for support.
My Status Indicator is blinking green but my phone still have poor signal at the donor antenna
A blinking green status light indicates that your Cel-Fi SOLO is still in the startup process. Depending on the complexity of your cellular network, this process can take some time. If the units is still blinking for more than 30 minutes please attempt a restart. This is not something that should continue, but if it occurs frequently please reach out to your point-of-sale for support.
My Status Indicator is solid green but my phone still have poor signal at the donor antenna
If your Cel-Fi SOLO has a solid Status Indicator light in either yellow or green, the system is fully functional. If your system has a solid (non-red) status light but your phone is not picking up a stronger cellular signal you might need to check the server antenna, make sure that your server antenna is fully functional. This is not something that should continue, but if it occurs frequently please reach out to your point-of-sale for support.
My Status Indicator is flashing Red.
There are several reason why your status light would be flashing red. The best way to determine the specific reason for your flashing light is to use the WAVE Mobile application while connected to your device. Learn more about Cel-Fi WAVE.
My Status Indicator is solid Red.
There are several reason why your status light would be flashing red. The best way to determine the specific reason for your flashing light is to use the WAVE Mobile application while connected to your device.Learn more about Cel-Fi WAVE.
I’ve installed SOLO but I do not see more bars on my phone.
There could be several reasons for this: First you can try toggling airplane mode on your phone near the server antenna, fresh look at the available channels. Also verify that your phone is compatible with the channels that your Cel-Fi model is boosting (maybe your handset is “unlocked” and actually does not fully support all your current Operator’s channels). iPhones can also show fewer “bars” of signal if the network is heavily loaded (learn more).
No LTE - My phone still doesn't have LTE!
There are a few reasons why your phone would experience an issue with the LTE service. You may not have LTE in your area, your Cel-Fi system may have lost the LTE signal due to intermittent network outages, or your phone may not support LTE. Check to see that your phone shows an LTE signal in the location of your donor antenna.
Why do I have to register my Cel-Fi?
Why is this being done? Because cellular systems are protected assets of the Operators that own them. Many boosters in the market cause problems for those networks (which means all of us using the networks too). New FCC/Operator approved boosters are better and don’t cause problems, and Cel-Fi is the only booster in a special class of boosters that allows 100 dB of signal gain (30 dB or 1000x the gain of all other boosters).
My Unit is not finding the cellular signal!
If you have no bars, your unit may still be trying to find the cellular network. Your unit may display a blinking green power indicator, this can sometimes take more than a few minutes. If you have bars of service on your phone at the location of your donor antenna but not at the server antenna, after 60 minutes try a simple restart. To restart your unit simply unplug it for few seconds and then plug it back in. If the restart does not solve the issue please reach out to your point of sale for support.
Can Cel-Fi boost the signal of multiple cellular networks at once?
Cel-Fi signal boosters are Operator specific, and will only boost one Operator’s channels at a time. Being Operator specific is one of the main reasons that we are network safe and can provide 100 dB of signal gain, and why we are the only signal booster approved by a growing number of Operators.