The app continues to sync
If you have launched the Cel-Fi WAVE app but it continues to sync…
Verify your Cel-Fi Booster is powered on and in relay mode (see the product support pages for your Cel-Fi booster). Ensure you have the latest version of the Cel-Fi WAVE app installed. Make sure that your mobile device is compatible. The app requires Bluetooth 4.1, Android 5 or newer and iOS 8 or newer.
If the problem persists, force the app to close (see the iOS or Android instructions) reboot your Cel-Fi system and re-launch the Cel-Fi WAVE app next to your Coverage Unit.
Why do I need to register?
In some cases, regulatory bodies and or mobile network operators may require users to register their signal booster.
The information collected during registration includes user contact information, the address where the booster is used, booster make, model and serial number. This information will enable the carrier to contact users or locate the booster in the event of network issues. Any information collected through this program will be used as described above and is subject the Cel-Fi’s Privacy Policy.
I don't have cellular coverage to register
The Cel-Fi WAVE app requires an internet connection to successfully register a system. This is more of an issue when installing Cel-Fi GO X’s where there might be a poor network signal and no Wi-Fi available. If there is no data coverage available you cannot register the product. Unfortunately the first time connecting (and registering) requires a cellular connection. Once this has been accomplished, you may be able to operate with our coverage as the app can work in an ‘off-line’ mode.
You may have to take the booster and register it elsewhere and then bring it back to the site.
Why do I need to allow location access?
This is an optional step and is only asked the first time you open the WAVE app. This latitude/longitude data is used by the mobile network operators to help locate the booster in the event of network issues.
Who is the app for?
The Cel-Fi WAVE App is designed for end users, installers and channel partners. The app is available on iOS and Android smartphones and tablets. It connects via Bluetooth to the Cel-Fi PRO, Cel-Fi DUO+, Cel-Fi PRIME and Cel-Fi GO.