The app continues to sync
If you have launched the Cel-Fi WAVE app but it continues to sync…
Verify your Cel-Fi Booster is powered on and in relay mode (see the product support pages for your Cel-Fi booster). Ensure you have the latest version of the Cel-Fi WAVE app installed. Make sure that your mobile device is compatible. The app requires Bluetooth 4.1, Android 5 or newer and iOS 8 or newer.
If the problem persists, force the app to close (see the iOS or Android instructions) reboot your Cel-Fi system and re-launch the Cel-Fi WAVE app next to your Coverage Unit.
Why do I need to register?
In some cases, regulatory bodies and or mobile network operators may require users to register their signal booster.
I don't have cellular coverage to register
The Cel-Fi WAVE app requires an internet connection to successfully register a system. This is more of an issue when installing Cel-Fi GO X’s where there might be a poor network signal and no Wi-Fi available. If there is no data coverage available you cannot register the product. Unfortunately the first time connecting (and registering) requires a cellular connection. Once this has been accomplished, you may be able to operate with our coverage as the app can work in an ‘off-line’ mode.
You may have to take the booster and register it elsewhere and then bring it back to the site.
Why do I need to allow location access?
This is an optional step and is only asked the first time you open the WAVE app. This latitude/longitude data is used by the mobile network operators to help locate the booster in the event of network issues.
Who is the app for?
The Cel-Fi WAVE App is designed for end users, installers and channel partners. The app is available on iOS and Android smartphones and tablets. It connects via Bluetooth to the Cel-Fi PRO, Cel-Fi DUO+, Cel-Fi PRIME and Cel-Fi GO.