Introducing the Customer Portal

Nextivity is excited to welcome you to the Customer Portal, a new site designed to give end customers direct insight into the health and status of your CEL-FI and SHIELD systems. Whether you're responsible for a single location or hundreds across the globe, the Customer Portal helps you stay informed and confident that your equipment is operating as expected.

What Is the Customer Portal?

The Customer Portal is a secure, cloud-based platform that provides read-only visibility into the systems installed at your sites. It's built specifically for enterprise users like you—those who rely on Nextivity solutions across multiple locations and want a simple, intuitive way to monitor system performance.

When you log in, you'll see a purpose-built Customer Dashboard that summarizes the status of all systems shared with you by your installation partners. This includes key indicators like alarm status, cloud connectivity, and signal strength. Depending on your installer's settings, you may also be able to explore deeper into system details or historical performance data.

How Do I Get Access?

Access to the Customer Portal is granted by your System Integrator (SI)—the partner who installed your Nextivity equipment. If your installer has opted in to use the Customer Portal, they decide which systems you can view and how much detail is available. If you need access to additional systems or different information, please reach out to your SI directly to inquire whether it is available.

You'll receive an invitation email when system access is granted. The first time you log in you'll be asked to verify your email address and create a password for your Nextivity ID account. Once logged into the Customer Portal, you're able to view all the systems that have been shared with you, even if they were installed and shared by different partners.

What Can I See?

Your landing page is the Customer Dashboard, which provides a NOC-style overview of all your systems, including:

• System Status Cards: Each card represents a system and shows its name, operator assignments, signal strength, alarm status, and cloud connectivity.
• Auto-Refresh: The dashboard updates automatically, so you're always seeing the latest information available. System cards pop-up and flash when they update their data, and will highlight in red, orange, or yellow when a new alarm occurs.
• Filter Options: The dashboard can be set for a variety of filter options. For example, for a NOC you might choose to only display those systems that have active alarms. When an alarm occurs, the system card appears and alerts you to the event.
• Sorting & Grouping Options: Systems can be organized in several ways, making it easy to navigate large multi-site deployments.
• Map View: A geographic view of your systems, accessible via the top-right menu.

Depending on the system shared, you may also be able to:

• View detailed system metrics and information about the system components.
• Review historical radio data and past alarm activity.

Why Use the Customer Portal?

The Customer Portal is designed to give you peace of mind and reduce the need for manual check-ins or status updates. With this tool, you can:

• Quickly confirm system health across all your sites.
• Stay informed about alarms and connectivity issues.
• Support internal reporting and operational oversight.
• Collaborate more effectively with your installation partner.

Need Help?

If you have questions about system access or what you're seeing in the portal, your first point of contact is your installation partner. They manage your access to the Customer Portal and can help tailor your experience to best meet your needs.

For any login issues with your Nextivity ID account, you can reach out to Nextivity Support at support@nextivityinc.com.