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Error Codes

 

Description & Suggestion Network Unit/Coverage Unit

E1: "(Error 1) Not Receiving Signal"

Cellular Signal too weak to boost. Try this… Walk around your home/office with your cellular device. Try to find a signal indoors with at least one consistent bar of 3G/4G/LTE. More bars is always better! Once you have found a usable signal place your Network Unit in this location.

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E2: “(Error 2) CU Hardware Error”

Your Coverage Unit is experiencing a hardware error that may be remedied by a reset. Try this….Reset your Coverage Unit. Simply unplug your Coverage Unit for a few seconds and plug back in.

  • Network Unit will continue to search for the Coverage Unit, flashing power indicator.

E3: “(Error 3) CU is overheating”

Your Coverage Unit is overheating. Please ensure that your Coverage Unit vents are clear of any blockage, and that the location of the unit allows free flow of air.

Once your Coverage Unit has cooled down it will operate as normal.

  • Network Unit will continue to search for the Coverage Unit, flashing power indicator.
E4: “(Error 4) NU is overheating”

Your Network Unit is overheating. Please ensure that your Network Unit vents are clear of any blockage, and that the location of the unit allows free flow of air. If you have your Network Unit in an attic space you may need to relocate the device to insure that the system does not continue to overheat. Once your Network Unit has cooled down it will operate as normal.

E6: “(Error 6) NU Hardware Error”

Your Network Unit is experiencing a hardware error that may be remedied by a reset. Try this…reset your Network Unit. Simply unplug your Network Unit for a few seconds and plug it back in.

  • Coverage Unit will continue to look for the Network Unit, and eventually time out to a Too Far error message.
   

E8: “(Error 8) Input signal too strong."

An E8 error code is letting you know that your Network Unit is too close to a cellular tower, not necessarily for your operator. This has reduced the output power (coverage bubble) to limit network interference. Try this…Move your Network Unit to another location. You might need to move your system to the other side of your home. Note: When you have an E8 your system will still offer you indoor cellular coverage.

Too Far

Your Coverage Unit is “Too Far” from your Network Unit. Try moving the units slightly (5-10 feet) closer together, starting with the Coverage Unit.

Intermittent “Too Far” message? Frequent or intermittent issues can be related to heavy WiFi saturation in your home/office. Make sure that each unit is as far as possible from any access points or other WiFi enabled devices.

  • Network Unit will continue to search for the Coverage Unit, flashing power indicator. Make sure that your Network Unit is operating normally, green power light and green bars.
Too Close

Your Coverage Unit is “Too Close” to your Network Unit. Try moving the units further apart, starting with the Coverage Unit.

  • Network Unit will continue to search for the Coverage Unit, flashing power indicator.
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