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Error Codes

Cel-Fi PRIME

Error Messages

 

Description & Suggestion

Status Indicator will blink red

“(Error 1) Not Receiving Signal from the cellular network”

The cellular signal is too weak to boost. Using your cellular device, try to find a location with at least one consistent bar of 3G, 4G or 4G LTE. More bars is always better! Once you have found a usable signal, place your Signal Booster in this location.

Status Indicator will be solid red

“(Error 4) PRIME is overheating”

Your Signal Booster is overheating. Please ensure that your Signal Booster is clear of any blockage. If you have your PRIME in an exceptionally warm area you may need to relocate the device to ensure that the Signal Booster does not continue to overheat. Once PRIME has cooled it will operate as normal.

Normal operating temperature of the Cel-Fi Signal Booster is 0-65ᵒ Celsius.

Status Indicator will blink red

“(Error 5) Registration Required

Before use, you must register this device with your wireless provider and have your provider’s consent. You must operate this device with approved antennas and cables as specified by the manufacturer.

Status Indicator will be solid red

“(Error 6) Hardware Error”

Your PRIME Signal Booster is experiencing a hardware failure. Try this…Reset your Signal Booster. To do this simply unplug your Power Supply from the power source for a few seconds and plug it back in.

If you recently updated the software of your device, try again. If the error persist please contact your point of sale for further assistance.

Status Indicator will blink red

“(Error 7) Disabled by operator”

Your system has been disabled by the mobile network operator. Contact your point-of-sale for further assistance.  

Status Indicator will blink red

 “(Error 8) Input signal too strong.”

Your Signal Booster is too close to a cellular tower. This may result in a reduced output power (smaller coverage bubble) to limit network interference. Try this…move your Signal Booster to another physical location.

 

Status Indicator will blink red

“(Error 9) Location Lock – Registration Required”

Your system has been moved from its original address. Please move the system back to its original location or register your new address with your wireless provider. Systems can be registered via the WAVE application.  

Status Indicator will be solid red

“(Error 12) Self-Test Failed”

During a system check a part of your Signal Booster’s configuration has reported less than optimal performance. The system could be displaying a non-critical error message. If you have a boost in cellular service at your service antenna you can ignore the E12 message. If you do not have boosted signal, check to confirm that both your service antenna and donor antenna are properly connected and functional.  If the antennas checkout, the boost number on the Signal Booster is high and you still don’t have a boosted signal try restarting the Signal Booster. 

If you recently updated the software of your device, try again. If the error persist please contact your point of sale for further assistance.

Status Indicator will blink red

Too Close

Your Power Supply is Too Close to your Signal Booster. Try moving the antennas further apart, starting with the Power Supply.

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