E1: "(Error 1) Not Receiving Signal"
|The cellular signal is too weak to boost. Walk around your home/office with your cellular device. Try to find a location indoors with at least one consistent bar of 3G/4G/LTE where the cellular device’s performance is satisfactory. More bars is always better! Once you have found a usable signal place your Network Unit in this location. Note: If an External Donor Antenna is installed, check the connection.|
E2: “(Error 2) CU Hardware Error”
|Your Coverage Unit may be experiencing a hardware error that might be remedied by a reset.
Try this... reset your Coverage Unit. Simply unplug your Coverage Unit for a few seconds and plug in back in. If the problem persist after a restart contact your point-of-sale for further assistance.
E3: “(Error 3) CU is overheating”
|Your Coverage Unit is overheating. Please ensure that your Coverage Unit vents are clear of any blockage, and that the location of the unit allows free flow of air. Once your Coverage Unit has cooled down it will operate as normal. Normal operating temperature of the Cel-Fi unit is 0-40 Celsius.
Note: Your Network Unit will continue to search for the Coverage Unit.
E4: “(Error 4) NU is overheating”
|Your Network Unit is overheating. Please ensure that your Network Unit vents are clear of any blockage, and that the location of the unit allows free flow of air. If you have your Network Unit in an exceptionally warm area you may need to relocate the device to insure that the system does not continue to overheat. Once your Network Unit has cooled down it will operate as normal.
Normal operating temperature of the Cel-Fi unit is 0-40ᵒ Celsius.
E6: “(Error 6) NU Hardware Error”
|Your Network Unit may be experiencing a hardware error that might be remedied by a reset. Simply unplug your Network Unit for a few seconds and plug it back in. If the problem persists after a restart please contact your point-of-sale for further assistance.
If you recently updated the device using WAVE, try the update again. If the error persists please contact your point-of-sale for further assistance.
E7: “(Error 7) Unit disabled by network”
|Your system has been disabled by the mobile network operator. Contact your point-of-sale for further assistance.|
E8: “(Error 8) Input signal too strong."
|Your Network Unit is too close to a cellular tower. This may result in a reduced output power (smaller coverage bubble) to limit network interference.
If you have satisfactory boost in cellular service you can ignore this message. Otherwise move your Network Unit to another location. You might need to move your system to the other side of your home/office.
E9: "(Error 9) Lock Location - Registration Required"
|Your system has been moved from its original address. Please move the system back to its original location or try to register your new address with your wireless provider. Register your System.
Note: In some cases the Error 9 cannot be remedied with a registration – instead the remedy is to return the unit to its original location.
|Your Coverage Unit is “Too Far” from your Network Unit. Try moving the units slightly (5-10 feet) closer together, starting with the Coverage Unit.
Intermittent “Too Far” message? Frequent or intermittent issues can be related to heavy Wi-Fi saturation in your home/office. Make sure that each unit is as far as possible from any access points or Wi-Fi enabled devices.
Your Network Unit will continue to search for the Coverage Unit. Make sure that your Network Unit is operating normally, with a full color display reading the same Too Far message as your Coverage Unit. If you have a different message on your Network Unit please reach out to your point-of-sale for further assistance.
|Your Coverage Unit is “Too Close” to your Network Unit. Try moving the units much further apart, starting with the Coverage Unit. The more distance between the Network Unit and the Coverage Unit results in a larger coverage bubble provided by the Coverage Unit.|