When the status light on the Window Unit is solid red it means that there is a problem with the Window Unit that can be resolved by power cycling the unit.
To Power Cycle the Unit:
Step 1: Unplug the power connector and wait at least 10 Seconds
Step 2: Plug the unit back in.
If you have power cycles the unit and the solid red light came back on, please reach out to your point of sale.