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Error Codes

Description  Suggestion

E1: "(Error 1) Not Receiving Signal." 

Cellular Signal too weak to boost.

Try this… Walk around your home/office with your cellular device. Try to find a signal indoors with at least one consistent bar of 3G/4G (HSPA+). More bars is always better! Once you have found a usable signal place your Window Unit in this location.

E3: "(Error 3) Coverage Unit is overheating."

Your Coverage Unit is overheating.

Try this… insure that your Coverage Unit vents are clear of any blockage, and that the location of the unit allows free flow of air. Once your Coverage Unit has cooled down it will operate as normal.

E4: "(Error 4) Window Unit is overheating."

Your Window Unit is overheating.

Try this… insure that your Window Unit vents are clear of any blockage, and that the location of the unit allows free flow of air. If you have your Window Unit in an attic space you may need to relocate the device to insure that the system does not continue to overheat. Once your Window Unit has cooled down it will operate as normal.

E6: "(Error 6) Location Locking."

Your Cel-Fi system has been locked by the carrier. Please reach out to your cellular provider for support.

E7: "(Error 7) Unit disabled by network."

The system has been disabled by the mobile network carrier.

Contact your point of sale.

E8: "(Error 8) Input signal too strong."

Input signal too strong. An E8 error code is letting you know that your Window Unit is too close to a cellular tower, not necessarily for your operator.

Try this…Move your Window Unit to another location. You might need to move your system to the other side of your home.

Note: When you have an E8 your RS2 system will NOT offer you indoor cellular coverage.

Too Close

Too close, you may also see a solid zero on your Coverage Unit. Your Coverage Unit is “Too Close” to your Window Unit.

Try this…moving the units further apart, starting with the Coverage Unit.

Too Far

Too far, you may also see a rotating/cycling zero with red arrows on your Coverage Unit. Your Coverage Unit is “Too Far” from your Window Unit. Try moving the units slightly (5-10 feet) closer together, starting with the Coverage Unit.

Intermittent “Too Far” message? Frequent or intermittent issues can be related to heavy WiFi saturation in your home/office. Make sure that each unit is as far as possible from any access points or other WiFi enabled devices.

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