Still no bars?
There are two possibilities.
1)The Network Unit is not able to find a signal for your phone.
- Go to the location of your Window Unit with the handset in question. If you phone is not able to make a call in this location then the Cel-Fi is not able to find a frequency that your phone is compatible with. Do this, walk around your home/office with your handset to find a location indoors where your phone is able to make and receive calls. Once you have found this location place your Network Unit there.
2)We are relaying a signal that your phone is not compatible with.
- The second possibility is your phone has bars at the Network Unit and you have a solid non-flashing number on your Coverage Unit, but no boost in bars at the Coverage Unit. Not all phones are compatible with the frequencies boosted by the Cel-Fi Duo. Each scenario is different.
For more information about compatibility issues please contact us at firstname.lastname@example.org
**Network Unit (NU) is also known as the Window Unit (WU).**