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Error Codes

An error message is shown on the Coverage Unit seven-segment display by alternating between the letter E (error) and a number between 1 and 5

Description  Suggestion

E1: Error 1

When the Coverage Unit shows Error Message One (alternating E and 1) it means that there is no mobile network signal. Cel-Fi requires at least one bar of signal to function

Do This:

Step 1: Move the Window Unit to a location where you have better cell phone coverage

Step 2: Confirm the signal strength using your mobile phone

E2: Error 2

When the Coverage Unit shows Error Message Two (alternating E and 2) it means that the Window Unit is experiencing interference but may still be able to function.

Do This:

Step 1: Check to see if you can make a call. Cel-Fi remains functional under certain interference conditions.

Step 2: If you cannot make a call or use a data service, move the Window Unit to a different location where you have are able to make a 3G call.

E3: Error 3

When the Coverage Unit shows Error Message Three (alternating E and 3) it means the Coverage Unit temporarily stopped working and has switched to a low power mode because the environment is too warm

Do This:

Step 1: Check to see if the vents are blocked or covered on the Coverage Unit

Step 2: Move the Coverage Unit to a cooler location

Step 3: Please wait and the Coverage Unit will start operating again when the Coverage Unit cools down

E4: Error 4

When the Coverage Unit shows Error Message Four (alternating E and 4) it means the Window Unit temporarily stopped working and has switched to a low power mode because the environment is too warm.

Do This:

Step 1: Check to see if the vents on the Window Unit are blocked or covered

Step 2: Move the Window Unit to a cooler location

Step 3: Please wait and the Window Unit will start operating again when the environment cools

Step 4: Reset the coverage unit by unplugging the power, waiting a few seconds and then plugging it back in.

E5: Error 5

When the Coverage Unit shows Error Message Five (alternating E and 5) it means that the Cel-Fi system cannot find the network that it was programmed to operate on. Your Cel-Fi system will only operate in the home network of the carrier who issued the device and cannot be moved from one city to another.

Do This: return the Cel-Fi system to the city or market area in which it was originally distributed for use.

The Power Light is on but no other indicators are lit

Please visit http://cel-fi.com/warranty/exchange

Too Close

Too close, you may also see a solid zero on your Coverage Unit. Your Coverage Unit is “Too Close” to your Window Unit.

Try this…moving the units further apart, starting with the Coverage Unit.

Too Far

Too far, you may also see a rotating/cycling zero with red arrows on your Coverage Unit. Your Coverage Unit is “Too Far” from your Window Unit. Try moving the units slightly (5-10 feet) closer together, starting with the Coverage Unit.

Intermittent “Too Far” message? Frequent or intermittent issues can be related to heavy WiFi saturation in your home/office. Make sure that each unit is as far as possible from any access points or other WiFi enabled devices.

 

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