Troubleshoot the Cel-Fi Window Unit

Support-Window Unit

Power Light is Off

What This Means:

The power light on the Window Unit not being lit could mean several things, including the unit not being plugged in correctly, a defective Window Unit, a bad power supply or a bad wall outlet.

Do This:

Step 1: Check to see if the power supply is plugged into the Window Unit and wall outlet correctly.

Step 2: Check to see if there is power to the outlet.

Step 3: Try exchanging the power supplies with the “Coverage Unit” to see if the power supply is defective.

If all of this fails it would appear that the Window Unit is faulty. Make arrangements to replace/exchange the Cel-Fi System

No Bars on Coverage Display

What This Means:

If there are no bars showing on the Window Unit it could mean that either there is a problem with Window Unit or that there is simply no 3G signal in the area where the window unit has been placed.

Do This:

Step 1: Check the status light on the Window Unit, if it is flashing red or solid red refer to sections on these errors.

Step 2: If no bars show on the display within 30 seconds then move the Window Unit into an area that has 3G coverage. It may help to verify the 3G coverage with the customer's cell phone first to be sure.

Status Light is Flashing Green

The Window Unit is verifying regulatory compliance (making sure that it is operating on a channel that is not being used for radar etc).

Normally this only takes a few seconds, but in some special cases it could take up to 30 minutes.

Do This:

Wait for the light to stop flashing green. To reduce the time you can make sure that the Window Unit or Coverage Unit has not been placed very close to a 5 GHz cordless phone or Wi-Fi device.

Status Light Flashing Red

What This Means:

The Unit has switched to a low power mode because the environment is too warm.

Try This:

Do not cover the Unit or block the vents.

Move the Unit to a cooler location.

The Unit will start operating again when it cools.

Status Light is Flashing Red

What This Means:

the Window Unit has temporarily stopped working and has switched to a low power mode because the environment is too warm. You may also note an error code number 4 on the seven-segment display of the Coverage Unit.

Do This:

Step 1: Check if the vents are blocked or covered on the Window Unit

Step 2: Move the Window Unit to a cooler location

Step 3: Please wait and the Window Unit will start operating again when it cools down

Step 4: Reset the coverage unit by unplugging the power, waiting a few seconds and then plugging it back in.

Status Light is Solid Red

What This Means:

There is a problem with the Window Unit that may be resolved by power cycling the unit.

To Power Cycle the Unit Do This:

Step 1: Unplug the power connector and wait at least 10 Seconds

Step 2: Plug the unit back in.


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