No Power – The unit is not lighting up.
When your system does not power up, one of the following things could be happening; you could have a power adapter failure, a hardware failure, or the system could need a simple restart. Make sure that your power source is functional. Test something else that you know works with the same power source. If the issue persists, please reach out to your point of sale for support.
My Status Indicator is slowly blinking green, but my phone still has poor signal at the donor antenna.
A slow blinking green status light indicates that your ROAM R41 is still in the startup process. Depending on the complexity of your cellular network, this process can take some time. If the units is still blinking for more than 30 minutes please attempt a restart. If the issue persists, please reach out to your point of sale for support.
My Status Indicator is solid green, but my phone still has poor signal at the donor antenna.
If your system has a solid green status indicator but your phone is not picking up a stronger cellular signal, make sure that your server antenna is fully functional. Verify that your antenna is securely fastened or try swapping out your server antenna with another antenna if possible. If the issues persists please reach out to your point of sale for support.
My Status Indicator is flashing red.
There are several reasons why your status light would be flashing red. The best way to determine the specific reason for your flashing light is to use the WAVE Mobile application while connected to your device. Learn more about ROAM R41 Error Codes.
My Status Indicator is solid red.
A solid red status indicates a hardware error, please attempt a restart. If this doesn’t resolve the issue, please log in to the CEL-FI WAVE app and verify that the unit is configured to the correct mobile operator. Go to Settings --> Operator and select your service provider from the dropdown.
I’ve installed my ROAM R41 but I do not see more bars on my phone.
First, try toggling airplane mode on your phone near the server antenna, this will allow your handset to have a fresh look at the available channels. Also, verify that your phone is compatible with the channels that your ROAM R41 is boosting (maybe your handset is “unlocked” and does not fully support all your current operator’s channels). iPhones can also show fewer “bars” of signal if the network is heavily loaded. Learn more about cellphone bars.
No LTE - My phone still doesn't have LTE.
There are a few reasons why your phone would experience an issue with the LTE service. You may not have LTE in your area, your CEL-FI system may have lost the LTE signal due to intermittent network outages, or your phone may not support LTE. Check to see that your phone shows an LTE signal in the location of your donor antenna.