We can try updating the system manually to determine if needs a SW update will help bridge it to the cloud.
Can you try the following?
Here’s what we need to do:
· Connect the laptop to the Wi-Fi
· Configure the Ethernet port with the following IP Settings
· Download the following software tool : https://cel-fi.com/support/qot/
· Launch the software tool
· Click on Cloud Download
· Click on Unit Upload
Restart the NU with the LAN cable reconnected to the network element and it should be visible in the cloud.